Warranty
HOCKEY STICKS
Force Hockey Sticks is proud to offer high-quality, high-performance products for the best value. We know that a hockey stick is the result of a complex manufacturing process. The quality of materials is important and several variables can influence the quality. With that in mind, we offer a limited 30-day warranty from the date of purchase to compensate for any premature breakage resulting from a manufacturing defect.
This warranty applies only to the original purchaser. It is a single replacement warranty and does not cover any stick returned by Force Hockey to a customer as replacement under this warranty. This guarantee does not apply to players in professional or semi-professional leagues, or to sticks sold to junior, collegiate or university teams.
The warranty covers manufacturing defects. Force Hockey does not guarantee sticks damaged during play (i.e. hit by another player's stick or skate, hitting the stick against the boards, stick hitting a puck, etc), or following excessive or improper use. The stick should not show signs of modification or burn marks from heat source or exposure to open flame.
If the defective stick is a model that has been discontinued or is unavailable at the time of replacement or for others reasons, Force Hockey reserves the right to replace the stick with a product of its choice. No stick will be replaced if the original purchase invoice cannot be provided.
The customer is responsable for all shipping costs (generally 10$ for all province of Québec).
WARRANTY PROCESS
1. To request a replacement, the customer must contact Force Hockey by e-mail at garantie@hockeyforce.com and include the following.
a) Subject: Replacement/ warranty
b) Serial number of stick
c) Date of purchase
d) Location of purchase or retailer
e) Invoice number
f) Purchaser's first and last names
g) Purchaser's address
h) Purchaser's telephone number and email address
i) Copy of original invoice with sticker bearing serial number
j) Description of breakage
k) Description of event which caused breakage:
l) At least two (2) clear photos of the broken stick;
m) Specs of break stick: Curve, flex, side, Sr-Int or Jr
-Photo with break visible
-Photos of stick in (2) pieces, with serial number clearly visible
If no photo is sent to Force Hockey or if photos are not suitably clear, or if they do not meet
Force Hockey requirements as enumerated above, Force Hockey could request the customer send them the broken stick, at their own expense.
2. Upon receipt of the complaint, Force Hockey will communicate with the customer to inform them of a decision concerning the replacement and, if necessary, inform them of the procedure for obtaining a replacement stick.
3. The customer must keep the broken stick until Force Hockey reaches their decision regarding a replacement, as Force Hockey may request at any time that the stick be sent to them.
4. If Force Hockey must send a replacement stick to a customer, the customer must carry the transportation costs. No distributor, retailer, individual is authorized to modify or to extend, in any way, the conditions of the existing warranty.
5. PRO STOCK sticks are not warranty.
Force Hockey